Kentucky REC Quality Manager Robin Huffman, and Quality Advisors Jessica Elliott, Brent Doom, Kelly Fountain, Megan McIntosh, Kristen Gardner, Rebecca Cheatham, and Vance Drakeford, along with Stephanie Durbin, a Clinical Quality Specialist Manager, have been working with 75 ambulatory dyad pairs in primary and specialty care clinics at UK HealthCare. Since March 2019, our advisors have hosted monthly in-person Ambulatory Dyad Quality Collaboratives. They also provide ongoing advice and resources to the dyads (each made up of a physician lead and a practice manager) in choosing targets for improvement and implementing real change within their clinics.

With guidance on change management and other quality improvement tools, the ambulatory clinic teams have seen improvements such as reductions in no-show rates, reducing patient wait times, score increases in care coordination, retained questions, and more. The article discusses a fall 2019 meeting that featured poster presentations, where eight teams were selected to share their improvements with the rest of the collaborative members.

You can read the full article here.

Contact our Quality Improvement Advisors at Kentucky REC for all your quality improvement questions. We’re here to help: 859-323-3090.